For any inquiries or assistance, please use the chat assistance on our website or email us at info@bikibeachwear.com. Our dedicated team will be happy to assist you. For inquiries on orders and returns please contact us at orders@bikibeachwear.com For inquiries on our privacy policy and how we manage your data, please contact us at privacy@bikibeachwear.com

We strive to display our products as accurately as possible. However, the actual color and detail may vary slightly from the images due to different monitor settings and lighting conditions.

Your personal information is used to process orders, communicate with you about your purchases, and send promotional materials if you've opted in. We respect your privacy and are committed to protecting it. For more details, please see our Privacy Policy.

To ensure that your Biki Bikini swimwear stays fabulous, follow the below instructions: Wash gently by hand using cold water Do not iron, tumble dry or bleach After exposure to salt water or chlorine, thoroughly rinse the garment Sunlight exposure may lead to slight color fading

Simply browse our collection, select the items you wish to purchase, and add them to your cart. Proceed to checkout, fill in your shipping details, and complete your payment. You'll receive a confirmation email with your order details.

Yes, we offer free international shipping to many countries around the globe. Shipping times and costs may vary depending on your location. Please refer to our shipping policy in our Shipping and Returns section or Terms & Conditions for detailed information on international shipping.

We offer free shipping to: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Macao, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Principality of Monaco, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, U.S.A., United Arab Emirates, United Kingdom. For the countries not listed above, shipping costs are 20€ for orders up to 200€. For orders above 200€, shipping is free. Delivery times vary based on location (from when your order is handed over to our shipping partners): Italy & Europe: 1-5 business days USA, Canada, Australia, Switzerland: 3-7 business days Rest of the world: 3-10 business days Additional details on countries in which we offer free shipping can be found in the Shipping section of our Terms & Conditions. Shipping times are based on forecasts from our shipping partners, please refer to the Shipping section of our Terms & Conditions for more details.

Once your order is shipped, you'll receive an email with a tracking number and a link to track your package.

Our shipping partner is FedEx to ensure timely and safe delivery of your orders across the world

If your order hasn't arrived within the estimated timeframe, please check the tracking information for any updates. If there are no updates or if the delivery date has passed, please contact our customer service at orders@bikibeachwear.com for assistance.

Shipping restrictions may apply to certain products or destinations due to local regulations. If there are any issues with shipping your order, we will contact you directly to discuss alternative solutions.

Orders can be modified or canceled only before they have been processed for shipping. Once your order is under the processing stage, we cannot guarantee changes or cancellations. Please contact customer service as soon as possible if you need to make a change.

Yes, we are always here to support you and we can arrange with our partner FedEx ad-hoc shipping tailored to your needs. Please send us an email at orders@bikibeachwear.com with your needs and requests and we will be happy to assist you.

For orders within the European Union, VAT is already included in the price of each product on our website. For international orders to many countries outside the EU, prices already include any applicable local sales taxes/VAT and we cover any applicable local customs duties, taxes, and fees incurred for the delivery of your order. This means you will not need to pay anything else upon delivery for these specific countries. ​ Countries for which we cover customs duties and taxes and prices already include any applicable local sales taxes/VAT are: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Macao, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Principality of Monaco, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, U.S.A., United Arab Emirates, and the United Kingdom. This list is subject to updates, so please review this section regularly. For countries not listed above, you are responsible for any applicable local sales taxes/VAT/GST/HST, customs duties, taxes, and fees upon delivery. Customs duties, taxes and fees are non-refundable for returns.

We accept various payment methods, including credit/debit cards and other online payment options. All transactions are securely processed, and credit card information is encrypted.

Yes, your personal information is protected. We use secure transmission and encrypted storage to protect your data. Please review our Privacy Policy for more details.

All prices on our website are in Euro. A price converter is available to show the amount in your local currency.

Yes, you can initiate a return or exchange within 30 days of receiving your order by contacting us at orders@bikibeachwear.com. Items must be unworn, unwashed, unaltered, with original tags and packaging. Please refer to our Returns and Exchanges policy for detailed instructions.

If you receive a defective or incorrect item, please contact us immediately at orders@bikibeachwear.com with your order details and a description of the issue. We will provide instructions for returning the item and ensure that the situation is rectified promptly. You have 30 days to reach out to us for a replacement or refund from when you receive your order.

If you need to return or replace an item purchased from Biki Beachwear, please follow the steps outlined below: 1) Initiate Your Return: Within 30 days from when the order was received, contact us at orders@bikibeachwear.com. In your email, please provide: The order number Your name Products purchased Reasons for the return (exchange, refund, damaged/defective items) Photos of the items received (for damaged/defective items, add photos showing the problem) 2) Prepare the Return Package: Pack the items securely, ideally in the original packaging. All items must be in their original condition, unworn, unwashed, and unaltered, with tags and packaging intact. Items that do not meet these criteria cannot be accepted for return. 3) Ship the Items: Ship the package to the address of our warehouse: Biki Bikini Via Luigi Bandini 5, Ciampino, Roma, Italy, 00043 Ensure the items arrive at our facility within 45 days from the date you received the products. You are responsible for return shipping costs, except in the case of damaged, defective items or incorrect items. 4) Notify Us of the Shipment: After shipping, email us the shipping details and tracking number to orders@bikibeachwear.com. This ensures we can track the return process and facilitate your refund or replacement. 5) Processing Your Return: Upon receipt of your return we will send you a confirmation email and we will inspect the items. You will then receive an email notification regarding the approval or rejection of your refund or replacement request. If approved, refunds will be processed within 10 business days to the original payment method. For replacements, the new item(s) will be shipped to you as soon as possible. Additional Information: Refunds: For orders within the EU, you will be refunded the purchase price including any shipping costs. For orders outside the EU, you will be refunded the purchase price net of any shipping costs. Customs fees are not refundable. Exchanges: For replacements, defective or incorrect items, simply return the specific piece(s) you wish to replace and mention in your email which replacement you would like. Partial Returns: All bikini sets are sold as complete sets, and refunds cannot be issued for a partial return of a set. Please ensure that you follow these steps carefully to facilitate a smooth return or replacement process. If you have any questions or require further assistance, our customer service team is here to help through our in-site chat or by email at orders@bikibeachwear.com.

Unfortunately, we can only accept returns for items that are unworn, unwashed, unaltered, and have all original tags and packaging intact. Items that do not meet these conditions cannot be returned.

You are responsible for the return shipping costs unless the item is damaged, defective or incorrect. Please use a tracked shipping service as we are not liable for items lost in transit.

Once we receive your return and it passes inspection, you will be notified via email regarding the approval or rejection of your return. If approved, the refund or exchange process will be initiated immediately.

After your return is processed and approved, refunds typically take up to 10 business days to be credited back to your original method of payment. The exact timing may vary depending on your bank or credit card issuer.

If you received an item as a gift, you could still return it following the same return process. However, refunds can only be issued to the original method of payment. Alternatively, we can offer you a store credit for the value of the returned item or you can choose a replacement product from our website. Please communicate to us when placing the return what you would like to have. Your satisfaction is our primary goal.

For returns, we recommend using a trackable shipping service and keeping the receipt until your return is fully processed. This will help ensure the safe delivery of your return. Remember, you are responsible for the return shipping cost unless the item is damaged/defective or you received an incorrect item.

We are not responsible for items lost during return shipping (unless is a damaged/defective or incorrect item). This is why we strongly recommend using a shipping service with tracking and insurance. If your return is lost, you will need to file a claim with the shipping carrier.

If you choose to return an item for an order placed outside the EU, please be aware that we unable to refund any duties, taxes, or related fees that were charged upon delivery by your local customs authority. These costs are not controlled or reimbursed by us. When you return an item, you will be refunded the purchase price of the product, excluding any shipping costs and duties paid. We recommend contacting your local customs office directly to inquire about any possible reimbursement of duties and taxes for returned merchandise.